Privacy Policy

Welcome. This Privacy Statement (also called our Notice of Privacy Practices) describes how we collect, use, disclose, safeguard, and manage your personal and medical (protected health) information (“PHI” or “Health Information”) in connection with services provided at Insight Naperville Outpatient Center (“Insight Naperville,” “we,” “us,” “our”). It also explains your rights regarding your Health Information. Your use of our Services or receipt of care constitutes your acknowledgment of this notice.

Our Commitment to Privacy & Confidentiality

• We are required by law to maintain the privacy and security of your Health Information and to provide you with this Notice of our legal duties and privacy practices.

• We follow federal and state laws (including HIPAA, where applicable) in our handling of your Health Information.

• We maintain appropriate administrative, physical, and technical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your information.

How We May Use & Disclose Your Health Information

We may use and disclose your Health Information for the following purposes, subject to the “minimum necessary” standard when required by law:

For Treatment, Payment, and Health Care Operations

• Treatment We may share Health Information with other providers, specialists, labs, or care facilities involved in your care.

• Payment We may use or disclose information to bill you, your health plan, or other payers.

• Health Care Operations We may use or disclose Health Information for administrative, quality assurance, credentialing, auditing, training, compliance, and other internal functions.

Appointment Reminders, Communications & Health-Related Offers

• We may contact you to schedule appointments, send reminders, or provide instructions.

• With your consent (where required by law), we may send you information about health-related benefits or services that may interest you.

Required or Permitted by Law

We may use or disclose your Health Information without authorization in certain situations, including:

• Public Health & Safety To report disease, injuries, abuse, neglect, vital statistics, or public health oversight.

• Law Enforcement, Legal Proceedings & Governmental Requests To comply with subpoenas, court orders, or requests from law enforcement.

• Serious Threats To avert a serious threat to health or safety of a person or the public.

• Abuse, Neglect, or Domestic Violence To report when required by law.

• Health Oversight & Regulatory Agencies For audits, investigations, inspections, or compliance with government programs.

• Judicial Proceedings In response to legal proceedings

• Deceased Persons To coroners, medical examiners, or funeral directors.

• Organ & Tissue Donation To facilitate donation and transplantation.

• Research Under strict conditions and policies, we may use or disclose Health Information for research.

• Organ & Tissue Donation To facilitate donation and transplantation.

With Your Authorization

For any uses or disclosures not described above (for example, marketing, fundraising, sale of information), we will obtain your written authorization. You may revoke an authorization (in writing) at any time, but revocation will not apply to disclosures already made.

Your Rights Regarding Your Health Information

You have certain rights, subject to legal limitations.

• Access / Inspect & Copy You may request access to your Health Information in a designated record set and receive a copy (electronic or paper).

• Request Amendment If you believe your Health Information is inaccurate or incomplete, you may request correction or amendment.

• Request Restrictions You may ask us to limit how we use or disclose your Health Information for treatment, payment, or operations. We are not always required to agree.

• Confidential Communications You may request that communications be made by alternative means or at a different address (e.g. sending statements to a P.O. Box).

• Accounting of Disclosures You may request an accounting of certain disclosures of your Health Information over the past six years (excluding certain disclosures).

• Paper Copy of Notice You may request a paper copy of this Notice even if you have previously agreed to receive it electronically.

We will respond to requests within timeframes required by law (typically 30 days, with possible extensions).

Changes to This Notice

We reserve the right to change our privacy practices and this Notice at any time. The revised Notice will apply to all Health Information that we already have as well as new information we create or receive. If we make material changes, we will post the new Notice on our website, and make it available in our offices.

Our Responsibilities

• We are required by law to abide by the terms of this Notice as currently in effect.

• We must notify you in writing if there is a breach of unsecured Health Information.

• We will train our workforce on privacy and maintain safeguards to protect Health Information.

Complaints & Non-Retaliation

If you believe your privacy rights have been violated, you may file a complaint with us (see contact below):

Deanna Martin

Phone: +1 630 906 3700